Privacy Policy
Effective Date: 01.06.2025
Bamboo Beverages Limited ("we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you interact with our products, services, websites, and social media platforms.
1. Who We Are
Bamboo Beverages Limited is a company registered in Kenya that produces and distributes healthy, eco-friendly beverages, including Madafu coconut water and Bamboo Life canned water. Our mission is to offer refreshing hydration while promoting sustainability and wellness.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- •Full name
- •Email address
- •Phone number
- •Billing and shipping address
- •National ID/passport number (where required)
- •Payment details (processed via third-party providers)
2.2 Non-Personal Information
- •Browser type and version
- •Device information
- •Operating system
- •IP address
- •Referral source
- •Pages visited and browsing behavior
2.3 Information from Third Parties
- •Information from partners and service providers
- •Data from public databases
- •Identity verification information
3. How We Use Your Information
We use your personal data for the following purposes:
- •Process and fulfill orders
- •Communicate regarding orders, inquiries, or feedback
- •Personalize your experience on our websites or social media pages
- •Send marketing communications, promotions, and updates (only with your consent)
- •Improve our products, services, and customer support
- •Comply with legal obligations and protect our legal rights
4. Legal Basis for Processing Data
We process personal data based on the following legal grounds:
Your consent
Performance of a contract
Legal obligations
Legitimate interests
(such as product improvement or fraud prevention)
5. Sharing and Disclosure of Information
We do not sell your personal information.
We may share your data with:
- •Service providers and vendors (e.g., payment processors, delivery couriers, IT providers)
- •Regulatory or legal authorities when required by law
- •Business partners or affiliates under confidentiality agreements, for joint ventures or marketing campaigns
6. International Data Transfers
Your information may be processed outside of your country of residence. We take appropriate safeguards (e.g., standard contractual clauses) to ensure your data is treated securely and in accordance with this Privacy Policy.
7. Data Retention
We retain your data only as long as necessary for the purposes described in this policy or as required by applicable laws.
Customer data
up to 7 years for financial and compliance purposes
Marketing data
until you opt out
Browsing data
typically no more than 24 months
8. Your Rights
You have the right to:
- •Access, correct, or delete your personal data
- •Object to or restrict certain data processing
- •Withdraw consent at any time
- •Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
📧 hello@coconutwater.co.ke
9. Cookies and Tracking Technologies
Our websites may use cookies and similar technologies to:
- •Remember user preferences
- •Track website usage for analytics
- •Deliver personalized ads (only with consent)
You can manage cookie preferences through your browser settings or our cookie consent banner.
10. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction, including:
- •SSL encryption
- •Access control protocols
- •Regular security audits
11. Children's Privacy
We do not knowingly collect data from individuals under the age of 18. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Where required, we will notify you of significant changes via email or other appropriate means.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:
This Privacy Policy is governed by the laws of the Republic of Kenya and aligns with applicable data protection regulations such as the Kenya Data Protection Act, 2019.