Shipping Policy
Bamboo Beverages Limited
Effective Date: June 2, 2025
Overview
We are committed to ensuring timely, safe, and compliant delivery of our beverage products to all customers. This policy applies to all orders placed through our website, authorized distributors, or direct B2B agreements within Kenya and across regional markets.
Shipping Coverage
Domestic
All regions in Kenya as updated on our shipping maps
Regional
East African Countries:
- • Uganda
- • Tanzania
- • Rwanda
- • Burundi
- • South Sudan
International
Bulk or container orders only
Must be arranged via Export Division
Note: Shipping to certain remote areas may incur additional fees or longer delivery windows.
Shipping Methods & Carriers
Our Courier Partners:
Dispatch Schedule: Monday through Friday (excluding public holidays)
No weekend shipments
Order Processing Time
After order confirmation and payment verification
Depending on quantity and destination
After payment and compliance documents
Processing delays may occur during peak seasons or supply chain interruptions
Delivery Timeframes
| Destination | Standard Delivery | Expedited Delivery |
|---|---|---|
| Nairobi | 1hr – 2 business days | Same-day (if ordered before 10 AM) |
| Other Kenyan Counties | 2hrs – 4 business days | 1hr – 2 business days |
| East Africa | 5 – 7 business days | 3 – 4 business days |
| International (Bulk) | 15 – 21 business days (sea freight) | 5 – 7 business days (air freight) |
Important: Delays due to customs clearance, strikes, or natural disruptions are beyond our control.
Shipping Costs
Shipping charges are calculated based on:
Note: Customs duties, VAT, or import taxes are the buyer's responsibility unless stated otherwise.
Shipment Tracking
Once dispatched, you'll receive notifications with:
Track via our website or courier's tracking portal
Delivery Terms
Important Requirements:
- All orders must be signed for upon delivery
- No drop-offs without authorization
- Two delivery attempts maximum
- Redelivery fee applies for returned shipments
We are not liable for delays resulting from incomplete, inaccurate, or unverified shipping information.
Damaged or Lost Shipments
Damaged Goods:
- Inspect package upon delivery
- Report within 2 hours with photos
- Email: hello@coconutwater.co.ke
Lost Shipments:
- Notify within 5 hours if not received
- Investigation may take up to 14 business days
Order Changes
• Cancel/modify within 2 hours of placement
• Address changes before dispatch only
• Changes after dispatch may incur extra charges
Legal Compliance
• All shipments comply with regulations
• No shipping to embargoed regions
• Orders may be rejected for legal violations
Force Majeure
• Natural disasters
• Political unrest
• Customs delays
• Global pandemics
Contact Information
Email Support
Shipping: shipping@coconutwater.co.ke
Damaged Goods: hello@coconutwater.co.ke
Other Contacts
Website: https://coconutwater.co.ke
Office: Nairobi, Kenya
Phone numbers available on our communication channels
Important: This shipping policy may be amended at any time without prior notice.
Updates will be posted on our website and effective immediately upon publication.