Terms of Service
Effective Date: 01.06.2025
Company: Bamboo Beverages Limited
Registered Office: Lancaster Place, Nairobi, KE
1. Acceptance of Terms
By accessing or using any part of Bamboo Beverages Limited's services, websites, online store, physical outlets, or any associated digital or offline platforms (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all the Terms, you may not access the Services.
2. Company Overview
Bamboo Beverages Limited ("we," "our," "us") is a Kenyan-based beverage company specializing in natural, canned beverages, including but not limited to coconut water, flavored beverages, and other wellness drinks. We offer our products to consumers, retailers, distributors, and partners both online and offline.
3. Eligibility
You must be at least 18 years old to purchase our products or use our Services. By agreeing to these Terms, you represent and warrant that you are of legal age in your jurisdiction.
4. Product Information and Availability
- •All product descriptions, pricing, and availability are subject to change without notice
- •We make every effort to accurately display product details. However, we do not warrant that product descriptions or other content is accurate, complete, current, or error-free
- •Some products may be available in limited quantities and may be subject to return or exchange only according to our Refund Policy
5. Orders and Payment
Payment Methods
6. Shipping and Delivery
- •We deliver within Kenya and to select international destinations
- •Shipping fees and delivery timelines are provided at checkout
- •Delivery timelines are estimates and not guaranteed
- •Risk of loss passes to the customer upon delivery
7. Returns, Refunds & Exchanges
- •Only unopened, unused, and undamaged products may be eligible for return
- •Returns must be initiated within 7 days of delivery
- •Customers must provide proof of purchase for returns
- •Refunds may take up to 14 working days to process
- •Perishable goods are non-refundable unless defective upon delivery
See our full Return and Refund Policy for complete details.
8. Intellectual Property
All content on our website, including but not limited to logos, product names, designs, graphics, and written content, is the property of Bamboo Beverages Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not use, reproduce, distribute, or exploit any part of our Services or content without prior written permission.
9. User Conduct
You agree not to:
- •Use our Services for any unlawful purpose
- •Interfere with or disrupt the integrity of our Services or systems
- •Attempt to gain unauthorized access to any portion of the Services
- •Transmit any malware, viruses, or harmful code
- •Engage in misleading, fraudulent, or deceptive practices
10. Third-Party Links
Our Services may include links to third-party websites that we do not control. We are not responsible for the content, policies, or practices of any third-party services or websites.
11. Disclaimer of Warranties
All products and Services are provided "as is" and "as available" without warranties of any kind, either express or implied.
We do not guarantee:
- •That Services will be error-free or uninterrupted
- •That product descriptions or pricing are free of errors
- •That the product quality will meet every customer's expectations
12. Limitation of Liability
To the fullest extent permitted by applicable law, Bamboo Beverages Limited shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:
- •Your use or inability to use our Services
- •Any delays, disruptions, or delivery failures
- •Any loss of profits, revenue, or data
Our maximum aggregate liability for any claim shall not exceed the total amount you paid for the product(s) in question.
13. Indemnification
You agree to indemnify, defend, and hold harmless Bamboo Beverages Limited and its officers, directors, employees, and affiliates from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from:
- •Your use of the Services
- •Your violation of these Terms or applicable laws
14. Privacy Policy
By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
15. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. The most current version will be posted on our website. Continued use of our Services constitutes acceptance of the updated Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to conflict of law principles.
17. Contact Us
If you have any questions about these Terms, you may contact us at:
📧 Email: info@coconutwater.co.ke